Frequently Asked Questions
How long is UK delivery?
Estimated delivery is 5–10 days. This estimate is not a guaranteed arrival date.
Do you ship worldwide?
Shipping destinations depend on availability at checkout. Not every country is currently supported.
Is the Serpent Necklace adjustable?
The stated length is 37 cm plus a 7.5 cm extension chain, for approximately 37–44.5 cm overall.
Is it genuine snakeskin?
No. The design features a snake-inspired print and is not advertised as genuine snakeskin.
Can I combine different patterns?
Yes, available Python, Milk Snake and Emerald Boa variants can be selected independently for each piece in a Duo or Trio bundle.
How do the discounts work?
The proposed Duo and Trio offers are 10% off two pieces and 20% off three pieces. Discounts apply only after being configured and confirmed by Shopify checkout.
Can I cancel or return an order?
Eligible UK online purchases generally carry a 14-day cancellation right from delivery, followed by 14 days to return items. Statutory rights apply to sale and bundled products as well. Consult our Returns & Refunds Policy.
How can I contact OPHIDRA?
Use the Contact page. The final customer support email will be supplied before publication.